Premium Furniture Returns Policy | Arris Concepts Luxury

At Arris Concepts Luxury, we take immense pride in the exceptional craftsmanship and uncompromising quality of our collections. We want you to be completely delighted with your investment. To maintain the exclusivity and pristine condition of our inventory for all our clients, we do not accept any returns, exchanges, or order cancellations once an order has been placed. Please review our policy below to understand our final sale terms and how we handle transit damage claims.

1. All Sales Final Upon Order Placement To ensure the highest quality standards and because many of our pieces are allocated or crafted specifically for you, Arris Concepts does not accept returns, exchanges, or cancellations once an order is confirmed. All products are strictly final sale immediately upon placement of the order. This includes, but is not limited to:

  • Standard-collection items.
  • Custom, bespoke, or made-to-order furniture.
  • Items customized with specific fabrics, leathers, or finishes.
  • Floor models, clearance items, or items purchased during a promotional event.

2. Freight Damage & Claims We partner with premium delivery and logistics experts to ensure your ACL pieces arrive safely. However, transit damages can occasionally occur. We strictly handle these on a claim-by-claim basis:

  • Inspection Upon Delivery: It is your responsibility to thoroughly inspect your items immediately upon delivery, before the delivery team leaves.
  • Noting Damage: If you notice any damage to the packaging or the item itself, you must note "DAMAGED" on the delivery receipt/Bill of Lading before signing.
  • Filing a Claim: You must report any transit damages or structural defects to our Private Concierge team within 48 hours of delivery. Claims made after this 48-hour window will be politely declined.
  • Required Evidence: To process your claim swiftly, please email us with your order number, a brief description of the issue, and clear, well-lit photographs of the damage (including photos of the original packaging).

3. Natural Material Variations Please note that many of our pieces are crafted using premium natural materials, including solid wood, authentic leather, and natural stone/marble. Inherent variations in grain, color, veining, and texture are celebrated characteristics of bespoke craftsmanship and are not considered defects. Claims filed for natural material variations will not be accepted by ACL.

4. Resolution Process (For Approved Claims Only) Because all sales are final upon order placement, financial credits or refunds are strictly limited to exceptionally approved freight damage claims where a repair or replacement is not viable. If an exceptional damage claim is approved for a refund, a credit will automatically be applied to your original method of payment. Please allow 5 to 10 business days for your bank or credit card company to post the refund to your account.

Contact Us To file a delivery damage claim or if you have questions regarding your order, please reach out to our dedicated support team. We are here to assist you.

  • Email: info@arrisconcepts.com
  • Phone: +91 74057 27717
  • Hours: Monday – Friday, 10:00 AM – 7:00 PM (IST)