Welcome to the Arris Concepts Luxury Concierge. We have curated the answers to our clients' most common inquiries below. If you require bespoke assistance or have a question not addressed here, please reach out to our dedicated support team at info@arrisconcepts.com.
Craftsmanship & Customization
Do you offer bespoke or custom furniture sizes? Yes. We understand that luxury spaces require exact proportions. Many of our pieces can be customized in terms of dimensions, upholstery, and finishes. Please contact our concierge team with your specific requirements, and we will guide you through the bespoke commissioning process.
Are your materials ethically sourced and certified? Absolutely. Every piece of Arris Concepts furniture is crafted to exacting BIFMA standards. We use only premium, commercial-grade materials, from high-density foams to sustainably sourced hardwoods and top-tier performance fabrics, ensuring longevity and timeless elegance.
How do I care for and clean my new furniture? Because we use a variety of high-end materials from velvet and boucle to natural stone and polished metals care instructions vary by piece. We provide specific, white-glove care guidelines with every delivery to ensure your furniture remains pristine for generations.
Shipping & White-Glove Delivery
How does delivery work within India? We offer a premium, white-glove delivery experience across India. Please note that Arris Concepts Luxury does not provide any kind of free shipping at any place. All delivery fees are calculated at checkout and are inclusive of Shipping + GST. Our expert technicians will deliver your piece, unbox, assemble, perfectly position it in your room of choice, and remove all packaging debris before leaving.
Do you ship internationally? Yes, we offer global freight solutions for our international clients. Shipping rates are calculated at checkout based on the volumetric weight and destination, and include applicable Shipping + GST. We do not offer free shipping globally. Please note that international orders are shipped DDU (Delivered Duty Unpaid), meaning the client is responsible for any local customs duties or import taxes.
What are your lead times?
- In-Stock Gallery Items: Dispatched within 3 to 5 business days.
- Made-to-Order & Bespoke: Because these pieces require dedicated craftsmanship, please allow 4 to 8 weeks for production prior to dispatch. You will be kept informed at every stage of the creation process.
Orders & Returns
Can I cancel or change an order after it has been placed? No. Because our fulfillment and crafting processes begin immediately, and pieces are allocated or crafted specifically for you, we do not accept order cancellations or modifications once an order has been placed. All sales are final.
What is your return policy? To maintain the exclusivity and pristine condition of our inventory for all our clients, ACL does not accept returns or exchanges. All sales are strictly final upon order placement.
What happens if my item arrives damaged? While our packaging is rigorously tested, transit anomalies can occur. Please inspect your items immediately upon delivery while our team is on-site. If you note any issues, photograph them, note them on the delivery receipt, and contact us within 48 hours for a swift, VIP resolution through our formal claims process.