At Arris Concepts Luxury, our commitment to uncompromising quality extends beyond our craftsmanship. We believe that receiving your new furniture should be a seamless, sophisticated experience. Below is our comprehensive guide to how we prepare, dispatch, and install your pieces, whether you are located locally or across the globe.

Please note that we do not provide any kind of free shipping at any place globally. All shipping costs are calculated at checkout and are inclusive of Shipping + GST.

1. Domestic Delivery (Within India) We are proud to offer a premium, end-to-end delivery experience for our clients across India.

  • Premium Shipping Rates: To ensure the highest level of care during transit, standard shipping and freight fees apply to all furniture orders. Delivery costs are calculated at checkout based on your location and the volume of your pieces. Arris Concepts does not offer free shipping on any furniture items globally. All calculated delivery costs will include applicable Shipping + GST.
  • Expert On-Site Installation: Luxury furniture requires expert handling. Our trained technicians will deliver, unbox, assemble, and perfectly position your new pieces in your room of choice.
  • Debris Removal: Once the installation is complete, our team will remove all packaging materials, leaving your space pristine and ready to enjoy.

2. International Freight & Global Delivery For our global clients, we offer bespoke international shipping solutions to ensure your ACL pieces arrive safely at your international residence.

  • Global Freight Rates: International shipping fees apply to all orders globally and are calculated at checkout based on the volumetric weight of your furniture and the destination country. We do not offer free shipping on any furniture items globally; appropriate shipping fees (including Shipping + GST where applicable) will apply. For highly customized or oversized orders, our concierge team may contact you with a bespoke freight quote.
  • Customs, Duties, and Taxes: Please note that international orders are shipped DDU (Delivered Duty Unpaid). The customer is responsible for any import duties, customs clearance fees, or local taxes imposed by the destination country's government.
  • International Assembly: While we ensure secure, export-grade crating for all global shipments, on-site installation by our technicians is currently only available within India. We provide comprehensive, easy-to-follow assembly guides for our international clients.

3. Production & Lead Times Every piece of Arris Concepts furniture is crafted to exacting BIFMA standards.

  • In-Stock Items: Pieces currently in our gallery dispatch within 5 business days
  • Made-to-Order & Bespoke: Customized fabrics, bespoke dimensions, or out-of-stock premium items require dedicated craftsmanship. Please allow 4 weeks for production prior to dispatch.

4. The Delivery Experience & Scheduling We do not leave luxury to chance. You will never be surprised by a delivery.

  • Once your order reaches your local delivery hub, our logistics concierge will contact you to schedule a precise delivery window that suits your schedule.

  • Please ensure that the pathway to your room of choice (including doorways, staircases, and elevators) is clear and can accommodate the dimensions of your ordered pieces.

5. Inspection Upon Delivery Your furniture is thoroughly inspected by Arris Concepts Luxury Pvt. Ltd. before it leaves our facility. However, we ask that you partner with us to ensure its safe arrival.

  • Please inspect your items immediately upon delivery while our technicians (or the international freight team) are still on-site.

  • If you notice any transit-related damage to the packaging or the piece itself, please photograph the issue, note it on the delivery receipt, and contact our support team at info@arrisconcepts.com within 48 hours so we can resolve it swiftly.